Returns & Exchanges
At Machines, we stand behind the precision and quality of our hardware. If your device doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Request
Log into your Machines account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the electronic device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location for priority transit to our inspection facility.
Inspection and Refund
Once our technicians verify the hardware condition, your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing