Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my electronic device?
All hardware purchased from Machines includes a standard 12-month manufacturer warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.
How long does shipping take for high-value items?
We offer insured express shipping on all orders. Typically, domestic deliveries arrive within 2-4 business days, while international orders may take 7-10 business days depending on customs.
Can I return a product if I have already opened the seal?
To ensure quality control for all customers, we only accept returns on items with an unbroken factory seal within 14 days. If the product is defective, it falls under our warranty replacement policy.
Do you offer technical support for setup and installation?
Yes, our 'Tech Experts' team is available via live chat and email to assist you with initial configurations, software updates, and troubleshooting for any device purchased from our store.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible purchases.
Are the electronics sold on Machines brand new or refurbished?
We exclusively sell brand-new, factory-sealed electronics. If a specific item is 'Certified Refurbished,' it will be clearly labeled and include a dedicated 6-month Machines warranty.